Refund policy

To start a return due to faulty or damaged products, you can contact us at eleanorrosechandlery@gmail.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please provide your proof of purchase.

If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If we confirm that the product has a problem, then we will reimburse you for any reasonable return costs you have already paid. Please keep your receipts for shipping costs.

 

Non-returnable items
Returns, refunds, repairs, and replacements are not acceptable under the Australian consumer guarantees if products are personalised and have no faults, consumer changes their mind, a product problem was caused by misuse from the consumer and/or from external factors/actors other than our business, and the consumer knowingly purchased the product with damages/issues that they were aware of and agreed to accept.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within a reasonable timeline. Please remember it can take some time for your bank or credit card company to process and issue the refund. 

 

Please contact us with any questions at eleanorrosechandlery@gmail.com